Hampshire UK: +44 1264608425 
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enquiries@smilecircle.com
Integrated Healthcare Concepts Pvt. Ltd. ("SmileCircle", "Company", "We", "Our" or "Us") is the owner of www.smilecircle.com (referred to as "Websites" and individually a "Website"). The terms 'You' or 'Your' refer to You as the user (whether You are a Registered User, Unregistered user or an HCP) of the Website or of the services offered by the Website ("Service").
Smile Circle is committed to Your privacy. This privacy policy ("Privacy Policy") applies to the collection, use, storage, processing, disclosure and transfer of Your Information (defined below) when You use the Website and/or the Services.
This Privacy Policy ("Policy") applies to those who visit our website ("Service"). If you have questions or complaints regarding our privacy policy or practices, please contact us at support@smilecircle.com. Information shared in our Website may be shared with our Partners, in order to provide our customers with the Services.
We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. You shall avail our services only in the event that you agree with both our Terms of Service and Privacy Policy. In the event that you are using our Services, we deem your acceptance of both terms and any other terms and conditions and policies, applicable herein.
This Privacy Policy mentions the type of information collected from the Users, including Personal Information or Information relating to an individual
The purpose, means and modes of collection, usage, processing, retention and destruction of such information and how and to whom Smile Circle will disclose such information.
It is published in compliance with, inter alia:
A User may have limited access to the Website without creating an account on the Website. Unregistered Users can make appointments with dental practitioners by providing their name and phone number. In order to have access to all the features and benefits on our Website, a User must first create an account on our Website. To create an account, a User is required to provide the following information, which such User recognises and expressly acknowledges is Personal Information allowing others, including Smile Circle, to identify the User. Other information requested on the registration page, including the ability to receive promotional offers from Smile Circle, is optional.
By clicking on the "I accept' button at the end of page containing the Terms of Use or by providing us Your Personal Information or by making use of the features provided by the Website, You hereby consent to the collection, storage, processing, disclosure and transfer of Your Information in accordance with the provisions of this Privacy Policy.
You acknowledge that You are providing Your Personal Information out of Your free will.
You have the option not to provide us the Personal Information sought to be collected. You will also have an option to withdraw Your consent at any point, provided such withdrawal of consent is intimated to us in writing at ……………….. If You do not provide us Your Personal Information or if
You withdraw the consent at any point in time, We shall have the option not to fulfil the purposes for which the said Personal Information was sought and we may restrict You from using the Website.
The kinds of information that We collect about You include Personal Information and Non-Personal Information. Personal Information and Non-Personal Information are collectively referred to as "Information".
Personal Information is data collected that can be used to uniquely identify or contact You. Personal Information for the purposes of this Privacy Policy shall include, but not be limited to:
We may also seek permissions to use camera, microphone, and phonebook/contact data at points where required. We only access such information as reasonably necessary to provide the Service, as otherwise authorised or as required by law. We are the data controllers of the information. We implement technical, physical and administrative measures against unauthorised processing of Information and against loss, destruction of, or damage to, personal information.
How Do We Collect, Use and Share Your Information:
We collect the email addresses of those who communicate with us via email, information about the pages that the user accesses on the Website, and information voluntarily submitted by the user of the website as mentioned above. The information we collect is used to provide the Service to you, to improve the quality of the Website and Service, to communicate information about the Service. Your information will never be sold to or traded or shared with other companies or organisations for commercial purposes or otherwise, unless we have been expressly authorised by you, either in writing or in electronic form to do so or in a manner as outlined in this Policy.
We collect your information when you:
We may transfer personal information to companies that help us provide our Service such as third-party payment processors etc. Transfers to these third parties are covered by the provisions in this Policy, and the service agreements with such third parties or their respective Policies which will also be present on their Platforms. When you access or use our Website or the Service, or otherwise provide information to us, you are consenting, on behalf of yourself and your authorised representatives or end-users, to the processing and transfer of information in and to India which may have different privacy laws from your country of residence. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy.
All the information provided to Smile Circle by a User, including Personal Information or any Sensitive Personal Data or Information, is voluntary. You understand that Smile Circle may use certain information of yours (a) for the purpose of providing you the Services, (b) for commercial purposes and in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes, (c) for sale or transfer of such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates (d) for communication purpose so as to provide You a better way of booking appointments and for obtaining feedback in relation to the Practitioners and their practice, (e) debugging customer support related issues. (f) for the purpose of contacting you to complete any transaction if you do not complete a transaction after having provided us with your contact information in the course of completing such steps that are designed for completion of the transaction.
You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of account registration. If your personal information changes, you may correct, delete inaccuracies, or amend information by making the change on our member information page or by contacting us through ……....
If you provide any information that is untrue, inaccurate, out of date or incomplete (or becomes untrue, inaccurate, out of date or incomplete), or Smile Circle has reasonable grounds to suspect that the information provided by you is untrue, inaccurate, out of date or incomplete, Smile Circle may, at its sole discretion, discontinue the provision of the Services to you.
How to delete your account or remove your information?
If you wish to cancel your account or request that we no longer use your information to provide you Services, contact us through ……. . We will retain your information for as long as your account with the Services is active and as needed to provide you the Services. We shall not retain such information for longer than is required for the purposes for which the information may lawfully be used or is otherwise required under any other law for the time being in force.
After a period of time, your data may be anonymised and aggregated, and then may be held by us as long as necessary for us to provide our Services effectively, but our use of the anonymised data will be solely for analytic purposes. Please note that your withdrawal of consent, or cancellation of account may result in Smile Circle being unable to provide you with its Services or to terminate any existing relationship Smile Circle may have with you.
If you wish to opt-out of receiving non-essential communications such as promotional and marketing-related information regarding the Services, please send us an email at …………....
Smile Circle may require the User to pay with a credit card, wire transfer, debit card or cheque for Services for which subscription amount(s) is/are payable. Smile Circle will collect such User’s credit card number and/or other financial institution information such as bank account numbers and will use that information for the billing and payment processes, including but not limited to the use and disclosure of such credit card number and information to third parties as necessary to complete such billing operation.
The Website uses temporary cookies to store certain (that is not sensitive personal data or information) that is used by Smile Circle and its service providers for the technical administration of the Website, research and development, and for User administration. In the course of serving advertisements or optimising services to its Users, Smile Circle may allow authorised third parties to place or recognises a unique cookie on the User’s browser. The cookies however, do not store any Personal Information of the User. You may adjust your internet browser to disable cookies. If cookies are disabled you may still use the Website, but the Website may be limited in the use of some of the features.
Smile Circle shall use your Data for:
All data stored is first encrypted and then stored securely on our servers. Only authorised personnel can access the stored Data. Your information is otherwise securely archived in our database after processing and usage. We use industry standard measures to protect the Personal Information that is stored in our database.
We limit the access to user's Personal Information to those employees and contractors who need access to perform their job function, such as our customer service personnel.
Smile Circle may, from time to time, send you an email regarding the SmileCircle service or any other services, which we believe could be of interest to you. Only SmileCircle will send you these direct mails and only if you indicate that you do not object to these offers. You will always have the option of opting out of receiving such mail.
We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Communications
We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
We may exchange, transfer, share, part with all or any of Your Information, across borders and from Your country to any other countries across the world with Our affiliates / agents / third party service providers / partners / banks and financial institutions for the Purposes specified under this privacy Policy or as may be required by applicable law or in case of sale, acquisition, merger or bankruptcy involving Smile Circle.
You acknowledge that some countries where We may transfer Your Information may not have data protection laws which are as stringent as the laws of Your own country.
You acknowledge that it is adequate that when Smile Circle transfers Your Information to any other entity within or outside Your country of residence, Smile Circle will place contractual obligations on the transferee which will oblige the transferee to adhere to the provisions of this Privacy Policy.
The Websites may contain links to other third party sites. The third party sites are not under the control of Smile Circle. Please note that Smile Circle is not responsible for the privacy practices of such third party sites. Smile Circle encourages You to be aware when You leave the Websites and to read the privacy policies of each and every third party site that collects personal information. If You decide to access any of the third-party sites linked to the Websites, You do this entirely at Your own risk. Any links to any partner of the Websites is the responsibility of the linking party, and Smile Circle shall not be responsible for notification of any change in name or location of any information on the Websites.
Our Service does not address anyone under the age of 13 ("Children").
We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your Child has provided us with Personal Information, please contact us immediately. If we become aware that we have collected Personal Information from a child under age 13 without verification of parental consent, we take steps to remove that information from our servers.
Your Personal Information is maintained by Smile Circle in electronic form on its equipment, and on the equipment of its employees. Such information may also be converted to physical form from time to time. Smile Circle takes all necessary precautions to protect your personal information both online and off-line, and implements reasonable security practices and measures including certain managerial, technical, operational and physical security control measures that are commensurate with respect to the information being collected and the nature of Smile Circle’s business.
It is important for you to protect against unauthorised access to your password, your computer and your mobile phone. Be sure to log off from the Website when finished. Smile Circle does not undertake any liability for any unauthorised use of your account and password. If you suspect any unauthorised use of your account, you must immediately notify Smile Circle by sending an email to ……………. You shall be liable to indemnify Smile Circle due to any loss suffered by it due to such unauthorised use of your account and password.
Smile Circle makes all User information accessible to its employees, agents or partners and third parties only on a need-to-know basis, and binds only its employees to strict confidentiality obligations.
Smile Circle may, retain and submit all such records to the appropriate authorities, or to dental practitioners who request access to such information.
Smile Circle is not responsible for the confidentiality, security or distribution of your Personal Information by our partners and third parties outside the scope of our agreement with such partners and third parties. Further, Smile Circle shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond the reasonable control of Smile Circle including but not limited to, acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service of the User etc.
We reserve the right to disclose your personal data as required by applicable law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or other legal process served on us. Your personal data will also be shared between the Smile Circle services for the activities permitted under this Policy.
Smile Circle reserves the right to change, modify, add, or remove portions of this privacy policy at any time for any reason. Such changes shall be effective immediately upon posting. We suggest that you review this policy periodically for changes. The current version of this Policy can be accessed from the link on our homepage, or at the bottom of our other Website pages. You acknowledge that by accessing our Website after we have posted changes to this Policy, you are agreeing to the terms of the privacy policy as modified.
By using Smile Circle and/or by providing your information, you consent to the collection and use of the information you disclose on Smile Circle in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this privacy policy.
This is an Indian website and is subject to the laws of India. Please note, laws related to personally identifiable information vary from country to country.
As a condition of your use of this Website, you agree that you will not use this Website or the information or software contained herein for any purpose that is unlawful or prohibited by these terms and conditions.
While every effort is made to ensure the accuracy of information offered on these pages, we shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations there of. This Website could include inaccuracies or out-dated information and is subject to change at any time without notice. Your use of this Website is at your own risk. You agree to hold Smile Circle harmless from and not sue for any claims based upon using this Website. The information, documentation, software, products, and services contained on the smile circle website are provided "as is" without any warranty of any kind. Smile circle and its agents disclaim all warranties relating to the information, documentation, software and services contained on the smile circle website, express or implied, including, but not limited to, any warranties against infringement of third party rights, merchantability and fitness for a particular purpose. Some states or jurisdictions do not allow the exclusion of implied warranties or limitations on how long an implied warranty may last, so the above limitations may not apply to you, to the extent inapplicable. Smile circle shall not be liable for damages, whether direct, indirect, special, incidental, or consequential, as a result of the reproduction, modification, distribution or use of the information, documentation, software and services.
As per Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
More details are provided in our Grievance Policy.
Policy last updated:
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Head Office - UK - Unit 1 B 132 Weyhill Road, Andover, Hampshire England, SP10 2PR.
Hampshire UK: +44 1264608425
enquiries@smilecircle.com
